Santa Letters FAQ

When you order our “Santa Letters”, we take great care to ensure that your order will be processed in a timely and secure manner to arrive in ample time for your child or children. We have included frequently asked questions about Santa's personalized letters with appropriate answers below.

When will the personalized letter from Santa be mailed?

Orders Placed on or Prior To December 15, 2011
Orders received before and through December 15, 2011 will be processed and sent via U.S. Postal Service no later than the next business day.  The U.S. Postal Service makes no guarantee of delivery before Christmas due to such a high volume in mail during this period.  However, most mail sent during this time usually takes no more than 5-7 days for US and 2-4 days in California and neighboring states.  Please keep in mind that Christmas rush always puts the USPS delivery system in great demand and delivery of letters could be slow due to letter volume and process by the USPS.

How long will it take for the letter to arrive?

Orders Placed Prior To December 15, 2011
Santa Letter orders placed before and through December 15, 2011 usually arrive by USPS in 2-5 business days and CA Residents 2-3 business days.  There is no guarantee for orders taken after December 15, 2011.

What if my letter does not arrive within the expected time period when I order ON or AFTER December 15, 2011?

Orders Placed On December 15, 2011
Santa and Mrs. Claus have taken great care to ensure that your letter will be delivered in time for Christmas. However, we are unable to monitor postal services and have no control over their services. If you ordered your letter on or after December 15, 2011, and it has not arrived by December 24, 2011, please contact us and a replacement will be processed.

Orders Placed After December 15, 2011
If you ordered your letter after December 15, 2011, please allow 5-7 business days for delivery due to the busy holiday season at the postal services. If the letter has not arrived after the full seven days from the date you placed your order, please contact us and a replacement will be processed.

When is the last day to safely order a letter so your child(ren) will have their Santa Letter before December 24, 2011?

Please place your order(s) on or before December 15, 2011.
We cannot guarantee delivery before Christmas for those orders received after December 15, 2011.

Who do I contact if I have a question?

If you still have questions about Santa's letters or your order, please go to web form at our contact us page.

Thank you and Merry Christmas from Santa & Mrs. Claus and ChristmasTyme
Where the spirit of Christmas is celebrated every day of the year!